THE MARK GRAND HOTEL | Hotel in Saitama

| 9.2 (84 Reviews) | 1 Bathroom

Hotel in Shintoshin, Saitama

This hotel features 2 restaurants, 2 indoor pools, and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
THE MARK GRAND HOTEL offers 34 accommodations with free minibar items and safes. LCD televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Saitama hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

2 indoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Bathrooms

Shampoo

Shower/tub combination

Free toiletries

Toilet paper

Toothbrush and toothpaste

Towels

Hair dryer

Private bathroom

Bedroom

Air conditioning (climate-controlled)

Blackout drapes/curtains

Bed sheets

Electrical adapters/chargers

Iron/ironing board (on request)

Safe

Breakfast

1 bar

2 restaurants and 1 coffee shop/cafe

Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 4000 per person

Free minibar

Free bottled water

Parking

Covered self parking on site (JPY 1500 per night; includes in/out privileges)

Covered extended parking on site (JPY 1500 per day)

Accessibility

This property does not have elevators

Activities

Swimming

Health club

Steam room

3 hot tubs

Full-service spa

Sauna

2 indoor pools

Entertainment

32-inch LCD TV

General

Meeting rooms - 6

Conference space (4489 square feet)

Japanese

English

Designated smoking areas

Romance packages available

Couples dining

Guest Services

2 indoor pools

24-hour front desk

Change of bedsheets (on request)

Housekeeping (on request)

Change of towels (on request)

Internet

In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Spa

Hot springs/mineral springs

Spa open select days

Sauna

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before 10:00 am

Child Policy

Children are welcome. kids stay free! one child 6 years old or younger stays free, per registered adult, when using existing bedding. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately jpy 4000 per person covered self parking fee: jpy 1500 per night (in/out privileges) covered extended parking fee: jpy 1500 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Glen

Mar 30, 2026 07:53:17 AM

Review Score: 6

Summary: Everything was great but the staff didn’t seem to coordinate where we should go. They sent us to the 15 floor then told to go to the third floor but then told to go to the fourth floor. Also baggage to and from venue was very slow. With three children and two being on the spectrum was very difficult to get around. But the facility itself was very, very good.

See All Reviews

Room Arrangement

Room Info	Facilities
Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking Room Size: 205 square feet m² 2 Twin Beds	General Square feet - 205, No rollaway/extra beds, Ping - 6, Square meters - 19, Number of bedrooms - 1, Bed count minimum 2, Bed count maximum 2
Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) Room Size: 420 square feet m² 2 Large Twin Beds	General Rollaway/extra beds (free), Number of bedrooms - 1, Square meters - 39, Ping - 12, Satellite TV service, Extra bed count 1, Bed count minimum 2, Square feet - 420, City view, LCD TV, Bed count maximum 2
Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking Room Size: 452 square feet m² 2 Large Twin Beds	General Square meters - 42, Rollaway/extra beds (free), Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, Bed count maximum 2
Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking Room Size: 474 square feet m² 2 Double Beds	General No rollaway/extra beds, Number of bedrooms - 1, Ping - 13, Square feet - 474, Bed count minimum 2, Square meters - 44, Bed count maximum 2
Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking Room Size: 258 square feet m² 2 Twin Beds	General Number of living rooms 0, Square feet - 258, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Square meters - 24, Satellite TV service, Bed count minimum 2, City view, LCD TV, Free cribs/infant beds, Bed count maximum 2
Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking Room Size: 517 square feet m² 4 Large Twin Beds and Twin Sofa Beds	General Bed count minimum 4, Square feet - 517, No rollaway/extra beds, Ping - 15, Number of bedrooms - 1, Square meters - 48, Bed count maximum 4
Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) Room Size: 377 square feet m² 1 King Bed	General No rollaway/extra beds, Number of bedrooms - 1, Ping - 11, Square feet - 377, Square meters - 35, Satellite TV service, Bed count minimum 1, Bed count maximum 1, City view, LCD TV, Free cribs/infant beds
Standard Twin Room, Non Smoking (Check out time: 10:00) Room Size: 258 square feet m² 2 Twin Beds	General Square feet - 258, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Square meters - 24, Bed count minimum 2, Bed count maximum 2
Wide Double Room, Non Smoking (10 AM Checkout) Room Size: m² 1 Double Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Superior Twin Room, Non Smoking (Check out time: 10:00) Room Size: 291 square feet m² 2 Twin Beds	General Ping - 8, No rollaway/extra beds, Square feet - 291, Number of bedrooms - 1, Square meters - 27, Bed count minimum 2, Bed count maximum 2
Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking Room Size: 614 square feet m² 4 Large Twin Beds and Twin Sofa Beds	General Bed count minimum 4, No rollaway/extra beds, Square feet - 614, Ping - 17, Number of bedrooms - 1, Square meters - 57, Bed count maximum 4
Twin Room, Non Smoking (Check out time: 10:00) Room Size: 237 square feet m² 2 Twin Beds	General Square feet - 237, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Bed count minimum 2, Square meters - 22, Bed count maximum 2
Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) Room Size: 420 square feet m² 2 Twin Beds	General Rollaway/extra beds (free), Number of bedrooms - 1, Square meters - 39, Ping - 12, Satellite TV service, Extra bed count 1, Bed count minimum 2, Square feet - 420, City view, LCD TV, Bed count maximum 2
Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) Room Size: 377 square feet m² 2 Large Twin Beds	General No rollaway/extra beds, Number of bedrooms - 1, Ping - 11, Square feet - 377, Square meters - 35, Satellite TV service, Bed count minimum 2, City view, LCD TV, Bed count maximum 2
Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) Room Size: 409 square feet m² 2 Large Twin Beds	General Rollaway/extra beds (free), Number of bedrooms - 1, Ping - 11, Square meters - 38, Square feet - 409, Satellite TV service, Extra bed count 1, Bed count minimum 2, City view, LCD TV, Bed count maximum 2
Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking Room Size: 237 square feet m² 2 Twin Beds	General Square feet - 237, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Bed count minimum 2, Square meters - 22, City view, Bed count maximum 2

FAQ's

Is this THE MARK GRAND HOTEL pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the THE MARK GRAND HOTEL have a swimming pool?

Yes, this THE MARK GRAND HOTEL has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in THE MARK GRAND HOTEL?

Best-rates for the THE MARK GRAND HOTEL starts from $59 per night with includes Bedding/Linens, Wellness Facilities, Spa, Guest Services, Air Conditioner, Parking, Restaurant, Toiletries, Hot Tub, Pool, Designated Smoking Area, Business Services, Laundry, Bar, Breakfast, Child Friendly, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is THE MARK GRAND HOTEL a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the THE MARK GRAND HOTEL wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the THE MARK GRAND HOTEL has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the THE MARK GRAND HOTEL?

Based on the information reported by the owner or manager, the THE MARK GRAND HOTEL indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for THE MARK GRAND HOTEL?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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